We begin by taking the time to get to know your stakeholders and target audience. We analyze your strengths and opportunities and identify what sets you apart from the crowd.
This phase often includes:
- Client surveys
- Stakeholder interviews
- Pre-redesign analytics
- Comparable website analysis
- Member personas
During the User Exeperience phase, we do a thorough inventory of your current site and draw from the insights cleaned during the Discover phase to begin mapping out your new website.
This phase typically includes:
- Page inventory
- Sitemap
- Wireframes & functionality
- Integration planning
During the Design phase, we work with you to bring your brand to life, transforming our wireframes into vibrant designs that help you to stand out from the crowd.
This phase often includes:
- Moodboards
- Foundation design
- Feature designs
- Image & icon strategy
- Photography management
During the Content phase, your brand voice gets an opportunity to shine! We'll create a comprehensive copywriting plan, with time built in for review and input, and account for all ancillary content, like rates tables, PDFs, and blog posts.
This phase typically includes:
- Content outline
- Content loading
- Copywriting & review
- Redirect mapping
The Development phase is when the magic happens. Your mock-ups become interactive web pages that pull together the layouts, copy, and photos that we have carefully curated over the course of the project.
This phase includes:
- Programming in a staging environment
- Content Management System build-out
- Custom integrations
Does everything work and look as it should? During the Quality Assurance phase, we'll identify and address any design and functionality issues and make sure your site meets all ADA criteria before launch.
This phase often includes:
- Internal QA
- WordPress training
- Client/compliance QA
- Bug fixes & ADA scan
We thoroughly test your new site for issues relating to user experience, programming, design and copy. Then it’s time for our zero-downtime launch! All of our work is covered by our comprehensive warranty.
Following launch, your website is covered by:
- 30-day warranty for training and content not properly displayed
- 12-month warranty on programming bugs within the scope of work
- Security upgrades included in your hosting package
PixelSpoke is invested in the credit union space. They want to learn more to better serve credit unions with the latest technology. They are an extension of your digital team.
DDos protection- Strong password enforcement
- Automated backups
- SOC 3 audit for the data center
- 2-factor authentication (if requested)
- Real-time and daily scans
- Automatic security updates
- Disaster recovery plan
- Uptime SLA: 99.99%
- Automated scans to identify potential issues with color contrast and font size during the design phase
- Automated scan of the entire site after development is complete.
- An internal checklist of items the automated scanners cannot address.
- A certification letter explaining all the work done to make your site accessible.
Great to work with. Communication is A+, team is A+, product output is A+.
Let’s not forget to celebrate! A new website is a huge investment of time and resources for both our teams, and it’s important to acknowledge a job well done.
When the dust has settled, we’ll touch base to talk about your post-launch hopes and dreams, as well as any new ideas we’ve cooked up along the way.
Based on the goals you outlined for us during the Visioning Phase, we’ll craft a roadmap to help guide your digital marketing efforts for the upcoming year.
By collectively reviewing and prioritizing projects, we’ll determine the meeting cadence and budget level that will help you reach your goals.
Let us help you maximize the ROI of your digital branch. We'll discuss your data needs to determine the scope of your ongoing measurement and optimization efforts.
As experts in Google Analytics, conversion optimization, and web performance analysis, we can help you understand who is visiting your website, what they’re doing when they get there, and how you can more effectively engage them to drive results.
Our digital features are designed to help your credit union optimize its website’s user experience, increase conversions, and stand out from the crowd.
As part of our ongoing partnership, we'll identify new interactive tools, integrations, personalization capabilities, and admin features to help you continually evolve your site.
Ensuring an accessible online experience is an ongoing task. As you add content, images, and photos, we want to make sure that visitors of all abilities can enjoy a quality user experience.
We provide options for ongoing scanning and certification letters post-launch.